Privacy

When you book an appointment or a treatment programme: name, email, phone number and your appointment times. Nothing is stored until you submit the booking with the consent box ticked — not before.

When you use the patient portal: messages to the clinic and answers to between-session tasks. This is health data and never leaves the platform — it is never sent by email.

Payments are handled by the payment provider; we store amount and status, never card numbers.

We use strictly necessary cookies only: one for portal sign-in and one for staff sign-in. No tracking, no analytics, no third-party cookies. That is why there is no cookie-consent prompt — there is nothing to consent to.

All data is stored in the EU. No personal data is transferred outside the EEA.

Access and portability: in the patient portal you can download everything we hold about you as a machine-readable file at any time.

Erasure: contact the clinic to have your data deleted or anonymized. Note that bookkeeping and health-records law may require certain records to be kept for a statutory period.

You may lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).

Fokusert Helse